PREPARATION OF YOUR ORDER
Orders on the site are transferred to the system around the clock.
Processing and preparation of orders is carried out daily on weekdays from 9:00 to 18:00.
Orders are shipped every business day.
DELIVERY OF GOODS
Your order is sent to the branch
Nova Poshta
Delivery time is 24 hours after order confirmation.
Delivery across Ukraine is free for orders in the amount of 2000 UAH.
Payment for delivery of orders up to UAH 1999 belongs to the Customer (Buyer).
RETURN OF GOODS
List of goods not subject to return / exchange:
The list of quality goods that cannot be changed and returned was approved by the Decree of the Cabinet of Ministers of Ukraine No. 172 “On the implementation of certain provisions of the Law on Consumer Protection of Ukraine”. Sanitary ware (combs, toothbrushes, brushes, towels), perfumes and cosmetics, feather products, lace and lace fabrics, bed linen, bed linen, bed linen, pillowcases, bed linen, bed linen, bed linen , underwear, T-shirts, pajamas, nightgowns, bathrobes, children’s goods, socks can not be returned, exchanged or refunded.
Return of goods of appropriate quality:
• If a suitable quality product is not suitable for you for any reason, you can return it immediately within 14 calendar days of delivery.
• If all parts of the kit in the product are complete, they can be returned. If there are gifts with the product, the gifts must also be returned with the product.
• When returning goods of appropriate quality, the administration of the site www.zugohome.ua will conduct a detailed inspection of the goods within 3 working days. Based on the results of the inspection, if it is decided that you meet all the above conditions and the product is refundable, they will refund your price within 5 working days from the date of delivery. Return of goods is not accepted if during the inspection it is established that the product works, has external damage or defects (cracks, chips, fabric damage, stitches, stitches, embroideries, applications, scratches).
• If the appropriate quality product does not suit you in style, color, size or configuration, you can replace it with a similar product within 14 calendar days of receiving the order.
• Please note that products purchased in Zugo Home stores cannot be exchanged or returned in the online store.
• Return of goods to the online store is carried out in accordance with current legislation of Ukraine.
• Return of goods to the online store is made at the expense of the Buyer.
• When the Buyer returns the goods of proper quality, the Online Store returns to him the amount paid for the goods upon return of the goods less compensation for the costs of the Online Store related to the delivery of the goods to the Buyer.
Return of goods of insufficient quality:
• If you find a defect, let us know and do not use this product. If there is a factory defect, we will replace the defective item within 5 working days. Or if such goods are not available, we will refund the money. We bear the shipping costs in case of defect.
• If you receive a product that does not match your order, let us know immediately. Please do not open the package or use such a product. If possible, we will replace the item or refund. In this case, we will cover all shipping costs.
Necessary questions regarding the return of goods:
The product must be unused and unwashed, factory packaging must be preserved, product labels must be on product labels, return date has not expired, receipt of purchase of goods, application and identification document must be submitted for return.
WARNING! If you find a defect after receiving the order, briefly describe the situation, attach a photo or video of the product you purchased in our online store and send an email to online@zugohome.ua
WARNING! If you receive a product that does not match your order, let us know immediately and never use the product. We will replace your item or pay the shipping cost.
NOTE : You can write your questions on online@zugohome.ua